Shipping policy
Processing Time
All products are made and prepared with attention to quality.
- Orders are processed within 2–5 business days (excluding weekends and holidays).
- During product launches, holidays, or promotional sales, processing times may be slightly longer.
- Custom blends may require additional preparation time.
You will receive a shipping confirmation email with tracking information once your order has shipped.
Shipping Methods
We currently ship throughout the United States using trusted carriers such as USPS and UPS.
Shipping options and rates are calculated at checkout based on your location and package weight.
Delivery Times
Estimated delivery after shipment:
- Standard Shipping: 3–7 business days
- Expedited Shipping (if selected): 1–3 business days
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Tracking Your Order
Once your order ships, you will receive an email containing your tracking number.
Please allow up to 24 hours for tracking information to update.
Incorrect Shipping Address
Please verify your shipping address before placing your order.
House of Morgan Fragrances is not responsible for delays or lost packages due to incorrect or incomplete shipping information provided by the customer.
If an order is returned because of an incorrect address, additional shipping charges will apply to resend the package.
Lost, Delayed, or Stolen Packages
Once your package has been accepted by the shipping carrier, ownership transfers to the customer.
House of Morgan Fragrances is not responsible for:
- Carrier delays
- Lost packages marked as delivered
- Stolen packages
- Weather-related shipping delays
If your package is lost or delayed, please contact the shipping carrier directly using your tracking number. We are happy to assist you with filing a claim when applicable.